注：
与我們联系的时候，请记录：
- 浏览器版本
- 操作系统的版本，
- Media Player的版本

採取Screen Shot，让后电邮至 kiyoko.tan@onefm.com.my

採取SCREEN-SHOT 步骤

1. 找出键盘上『Alt』键与『Print Screen』键。
2. 持按着『Alt』键，然后点击『Print Screen』键。
3. 打开Microsoft Word文件或其他平面设计软件。
4. 开启新的文件，点击滑鼠上的右键，选择『Paste』。
5. 储存你的文件，电邮至 kiyoko.tan@onefm.com.my

问题：怎样才能在网上收听one FM？
答案：你必须拥有至少56Kbps的互联网连接和最新的浏览器，
例如Mozilla Firefox 2.0或Internet Explorer 7.0++。

问题：Windows Media Player时常显示『缓冲』，还不时中断，干扰我的收听。
答案：这问题出自于互联网的壅塞和互联网连接的速度。我们可做的东西有限。
如果你是使用拨号或分享连接的方式的话，这问题会很长出现。

问题：Windows Media Player显示『等待中』，但从未被连接。
答案：关闭你的浏览器，等待5分钟，让后再尝试连接。
有时我们会重新开启广播器，这将造成网上收听进入『等待中』的状态。

问题：网上收听是否在Windows、Mac和其他平台运作？
答案：Windows或Mac都应该没问题。
我们测试了Windows，但未曾测试Mac或其他平台。 若你发现问题，请告诉我们，我们将为你查询。

问题：我多次重复听见同一样东西？
答案：我们的广播器也许经历一些技术上的问题。 请与我们联系，我们将尽能力为你解决问题。

I want to stream your station over the Internet. But what do I need?
Answer:
To successfully stream you need an Internet connection of at least 56 Kbps (512kps for HQ Streaming) and the latest browser for example Mozilla Firefox 2.0(with Windows Media Player Plugin) or Internet Explorer 7.0+. And the octoshape plug-in for HQ streaming.

The player says it is connecting or 'Ready' but never connects.
Answer:
Sometimes we reach the maximum amount of listeners on our main computers. Let us know and we will have to upgrade for you. Sometimes it may happen that your office has a firewall on the server that disallow streaming if you listen it at your office.

The player says it is buffering frequently and interrupts your live stream.
Answer:
There are delays introduced by the congestion on the Internet and sometimes by the speed of your Internet connection. Unfortunately, there is not much that we can do to rectify this problem. If you are on dial-up or sharing your connection within the company this may occur frequently.

The player says it is waiting and then never connects.
Answer:
Close your browser, wait 5 minutes and then try re-connecting. Sometimes we restart our streaming server and this causes the current streams to go into a 'waiting' state.

Does your stream work on Windows, Mac and other platforms?
Answer:
Should be ok. We did the testing & troubleshooting on Windows and we never try testing on Mac or other platforms. Let us know and we will have a look on this matter.

I keep hearing the same thing over and over again?
Answer:
One of our streaming servers may be experiencing some technical difficulties. Please contact us and we will have it fixed.